1. Seller Identification

The Seller’s name, legal address, registration number, and contact information are publicly visible on the homepage and in the "About Us" section.

2. Product and Service Features

The main features of the products are listed in the description of each product in the online store.

3. Prices, Taxes, and Delivery Costs

Product prices are indicated next to each product, including VAT and other applicable taxes.

The final amount including taxes and discounts is visible before confirming the order in the cart.

Delivery costs are calculated depending on the selected delivery method and are displayed during the checkout process.

4. Payment and Delivery

Payment methods (available payment options) and delivery conditions are described in these terms, as well as in the “Delivery” section.

Delivery times and possible limitations depend on the chosen delivery method and are specified during the checkout process.

5. Right of Withdrawal

The Consumer has the right to withdraw from the purchase within 14 days without providing a reason, using the legally required withdrawal form or submitting a notice in free form.

The withdrawal period starts from the day the Consumer receives the product.

Return procedures and cost coverage rules are described in the “Return Policy” section.

6. Warranty

Products have a 2-year warranty for individuals and a 1-year warranty for legal entities, unless the manufacturer specifies otherwise.

Warranty conditions and requirements are in accordance with the Consumer Rights Protection Law.

7. Complaints and Dispute Resolution

If the Consumer has any complaints, they can be submitted by writing to the email: info@irviss.lv.

In case of disputes, the Consumer has the right to contact the Consumer Rights Protection Centre (CRPC) or use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.